Frequently Asked Questions - Members

For the Community Weaver 2.0 members

  1. Where do I find the Member's CW Manual & Help Guide?
  2. Why are members not receiving email notifications?
  3. Links to TimeBank in notification email result in "Page not found"
  4. My offer or request disappeared. How can I get it back?
  5. "An error occurred. http://<name>.timebanks.org/user/autocomplete "
  6. Why does an unread message remain on the member profile page even after it was deleted?
  7. What does "An illegal choice has been detected. Please contact the site administrator." mean?
  8. How do I view the hidden header information in an email I've received?
  9. Why doesn't this work on my iPad?
  10. What does "An illegal choice has been detected. Please contact the site administrator." mean?
Members
Where do I find the Member's CW Manual & Help Guide?

Member CW Manual / Help Guide

http://actionhub.timebanks.org/node/713

Why are members not receiving email notifications?


Usually this happens because the member’s email provider or email program tagged the notification as spam.

  1. Members can look in their spam folder.
  2. Members add the email address that sent the notification to their address book. This will identify future notifications as wanted instead of as spam.
  3. Some email providers allow thier users to enter an email address or domain (here community.timebanks.org) iin a "white list", which is a list of email addresses or domains that are will not be marked as span.

Links to TimeBank in notification email result in "Page not found"

Since only people who are logged in to the Timebank can use it, the links in email notifications will only work if the member is logged in before clicking on the link. Please log in to the Timebank and then use the link.

My offer or request disappeared. How can I get it back?

Most likely it is now after the expiration date of the offer or request. After a service ad expires, it is removed from public view (but not deleted). You can reactivate it by giving it a new future expiration date.  See: Finding and Reactivating Expired Offers and Requests

"An error occurred. http://<name>.timebanks.org/user/autocomplete "

The browser tried to interpret the web page’s HTML but could not make sense of it. So the best it could do was to issue the “An error occurred” message then list the beginning of the HTML code for that page.

Just log out of CW2, clear the browser’s cache, close the browser, then reopen the browser and try again.

Why does an unread message remain on the member profile page even after it was deleted?

By default, deleted messages are "flushed" after 30 days.  To flush deleted messages right away...

  1. Log in as primary coordinator
  2. In the URL bar of your browser enter http://<YOURTIMEBANKNAME>.timebanks.org//admin/settings/messages
  3. In the "Flush deleted messages" section, change "Flush messages after they have been deleted for more days than:" to zero.
  4. Click "Save Configuration".
  5. Henceforth, those deleted messages will disappear within an hour (when cron runs).
What does "An illegal choice has been detected. Please contact the site administrator." mean?

It means the web server didn't know how to deal with some of the data submitted.  We've found for CW2.0 this tends to happen when a user has multiple browser tabs or windows open to the site.  Some of the partially submitted data gets sent along when save or submit is clicked in the other tab/window.  Just close one of the tabs and try again.

How do I view the hidden header information in an email I've received?

Most mail tools have an option called "Show all headers" or "Show original".  http://support.google.com/mail/bin/answer.py?hl=en&answer=22454 explains how to view headers in many popular mail tools.

Why doesn't this work on my iPad?

Community Weaver has not been tested on the iPad, so some things work just fine; other things not so much.  Use at your own risk.

What does "An illegal choice has been detected. Please contact the site administrator." mean?

It means the web server didn't know how to deal with some of the data submitted.  We've found for CW2.0 this tends to happen when a memberr has multiple browser tabs or windows open to the site.  Some of the partially submitted data gets sent along when save or submit is clicked in the other tab/window.  In every case we've seen, simply trying again works.